Privacy policy

Privacy Policy
Last updated: 05.05.2026

This Privacy Policy describes how indyra (operated by Progro Digital Ltd, UK) ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether as a customer, website visitor, or otherwise.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

When we do, we will:

  • update the "Last updated" date

  • publish the revised version on this page

 

 

2. How We Collect Personal Information

We collect personal information from different sources depending on how you interact with our Services.

 

 

2.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact details: name, email address, phone number

  • Order details: billing address, shipping address, purchase details

  • Account information (if applicable)

  • Customer support communications

Providing this information is necessary for us to process your order and provide services.

 

 

2.2 Information Collected Automatically

We automatically collect certain information about your interaction with the Site ("Usage Data"), including:

  • IP address

  • browser type

  • device information

  • pages viewed and interactions

  • referring URLs

This is collected using cookies and similar technologies.

 

 

2.3 Information from Third Parties

We may receive information from third parties, including:

  • Shopify (ecommerce platform)

  • Payment processors (e.g., Stripe)

  • Analytics providers (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta, Google Ads)

These parties may collect information directly on our behalf.

 

 

3. How We Use Your Personal Information

We use your personal information for the following purposes:


3.1 Providing Products and Services

To:

  • process and fulfil orders

  • arrange delivery (including international shipping from India)

  • manage payments

  • provide order updates

3.2 Customer Support

To:

  • respond to queries

  • resolve issues

  • provide after-sales support


3.3 Marketing and Communications

With your consent, we may:

  • send promotional emails

  • inform you about new collections or products

You can opt out at any time.


3.4 Analytics and Improvement

To:

  • understand user behaviour

  • improve website performance

  • optimise user experience


3.5 Security and Fraud Prevention

To:

  • detect and prevent fraudulent activity

  • protect our platform and users

 

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • remember your preferences

  • analyse site usage

  • support marketing and advertising

Some cookies are essential, while others require your consent.

You can manage cookies through your browser settings.

 

 

5. How We Share Your Information

We may share your information with:


5.1 Service Providers

Including:

  • Shopify (hosting and ecommerce platform)

  • payment processors

  • shipping and logistics partners

  • analytics and advertising partners


5.2 Legal and Compliance

We may disclose information:

  • to comply with legal obligations

  • to enforce our Terms of Service

  • to protect our rights or users


5.3 Business Transfers

In case of:

  • merger

  • acquisition

  • restructuring

Your data may be transferred as part of business assets.

 

 

6. International Data Transfers

As we operate globally and ship products from India:

  • your data may be processed outside the UK/EU

  • we rely on recognised safeguards such as:

    • Standard Contractual Clauses (SCCs)

 

 

7. Data Retention

We retain personal information only as long as necessary to:

  • fulfil orders

  • comply with legal obligations

  • resolve disputes

 

 

8. Your Rights (UK & EU)

You may have the right to:

  • access your data

  • correct inaccurate data

  • request deletion

  • restrict processing

  • withdraw consent

  • request data portability

To exercise these rights, contact us at: privacy@indyra.eco

 

 

9. Children’s Data

Our Services are not intended for individuals under 16.
We do not knowingly collect personal data from children.

 

 

10. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for their privacy practices.

 

 

11. Security

We take reasonable measures to protect your information.
However, no system can guarantee complete security.

 

 

12. Contact

For any privacy-related queries or requests:


Progro Digital Ltd,
113 Masthead House,
14 Rope Terrace, E162PH
Email: privacy@indyra.eco
VAT: 391473380
Location: United Kingdom